Frequently Asked Questions

In the EarlyBird web portal you can adjust rates. Changes are immediately visible on the payment terminal.

After the transaction, the customer receives a QR code that leads to the receipt.

The customer will see the payment terminal name you entered on their statement, along with the amount debited and the date of the transaction.

The payment is 100% guaranteed. With every transaction a reservation is automatically placed on your customer's bank or credit card.

Every day the daily total is deposited into your account. You can see for yourself which transactions are part of the daily cash deposit.

After ordering, we will contact you to link the payment terminal to your bank account. You will need to fill in some Payment Service Provider forms for the bank. The payment terminal can be linked to any bank account in Europe.

With an EarlyBird payment terminal, you are guaranteed to receive immediate payment. Other systems often work with charging cards or apps where payments are processed via intermediaries. With our terminal, the customer pays directly with his bank card or credit card, without registration or account. This makes the system suitable for every user, wherever they come from.

No, the payment terminal only works with bank cards, credit cards and digital wallets (such as Apple Pay and Google Pay).

Yes, customers can pay contactless with a debit card, smartphone or smartwatch.

The default limits are those of the customer's bank or credit card. There is no limitation from our system.

On request we can personalize terminals with a logo or company name. Please contact us for this.

If the payment is unsuccessful, the customer will receive a notification on the screen and no power will be drawn.

The customer pays in advance. A reservation is made first, after which the power supply starts.

The customer receives a digital receipt via QR code. If desired, this receipt can also be used as an invoice.

Through the built-in SIM card there is a private internet connection to process payments and switch power. So you do not have to provide the internet connection yourself.

On average, a pedestal uses less than 100 MB per month. This is included in the service.

The columns and terminals do not have a built-in battery. In the event of a power failure, they cannot be used.

If you generate electricity via solar panels, this can be linked via your installation. Discuss this with your installer.

Yes, the customer chooses at checkout whether to pay per time unit or per amount of electricity.

Then the power consumption stops and the customer only pays for actual consumption.

Yes, the payment terminal supports multiple languages. You can set the desired languages yourself in the web portal.

Activation can be done with bank card or credit card and Apple Pay or Google Wallet linked to the mobile phone. In addition, as the owner you can always switch the power on or off yourself via the web portal.

Your customer only needs a bank debit card or credit card. With this card your customer can easily turn on and off electricity and pay.

You decide how many and which power points are connected to each payment terminal. Just make sure your guests don’t have to walk too far from the payment terminal to the power point. If your site is large, it’s convenient to place an extra terminal.

You can select languages that appear on the payment terminal in the web portal yourself. The customer can choose from these languages before paying. You can select the 20 most commonly used languages. Such as English, French, German, Italian, Spanish, Portuguese, Dutch, Polish, Hungarian, Czech, Romanian.

In addition to electricity, you can pay for (tap)water, but also showers and toilets. Contact us if you want to know which facilities you can pay for.

You can use the power columns and payment terminal at any type of location. At camper sites, harbours, parking lots.

Charging a vehicle is done via a type 2 connection, with which the charging current is matched to the battery of the vehicle. CE plugs, also known as camping plugs, can be used for regular power needs such as refrigerator, air conditioning, cooking. We offer columns for charging, regular power and also a combination column where both charging and regular power can be used.

You can set and adjust prices yourself via the web portal. Every day. You can set a starting price, a price per kWh/Liter and a price per time unit (for example: per day, per 10 minutes, per hour)

Payments are anonymous with the card. You cannot give a discount. However, you can turn on the electricity yourself via the web portal. Then you can pay outside the payment terminal.

Yes, there is a fixed amount per month per payment terminal for maintenance, connection and service. Contact us for current rates.

Yes, an API is available upon request that allows you to link usage data to your own platform.

Yes, you can set up weekly or monthly reports to receive consumption, turnover and faults.

Yes, you can also access the web portal via mobile or tablet. A separate app is not necessary.

Firmware updates are performed automatically remotely via the SIM card.

In the EarlyBird web portal you can adjust rates. Changes are immediately visible on the payment terminal.

The system is designed so that you can manage and view the locations yourself. You will receive payment overviews per location and per payment terminal. You can also set the rates per location and per payment terminal.

You can select languages that appear on the payment terminal in the web portal yourself. The customer can choose from these languages before paying. You can select the 20 most commonly used languages. Such as English, French, German, Italian, Spanish, Portuguese, Dutch, Polish, Hungarian, Czech, Romanian.

With the web portal you can manage your power columns and the payment terminal. Management includes: setting rates, setting languages and currencies, analysis of consumption and turnover, downloading transactions, insight per location/payment terminal, managing financial flows.

The payment column can be connected to 220 Volt. The payment pedestal has its own internet SIM card, which automatically puts it online and allows payment. Each power pedestal also has its own SIM card, which puts it online. In the manual you can see per power pedestal what power it needs.

You decide how many and which power points are connected to each payment terminal. Just make sure your guests don’t have to walk too far from the payment terminal to the power point. If your site is large, it’s convenient to place an extra terminal.

The technical data can be downloaded with each product. Please discuss this with your own installer.

The installation manual can be downloaded with each product. Go through this with your own installer.

All power columns and the payment terminal are waterproof. See also the extensive manual.

To convert your own installation we advise you to contact us. In any case we need drawings and photos of the current installation.

If you would like to order other columns, please send us a message. In addition to the pedestals listed in the webshop, we can also supply columns with 32A or 63A connections for larger consumers.

The pedestals come with a base on which they can be mounted. Please also see the installation manual on the product page.

We can help you with the installation and installers. Send us a message where you want the columns installed. You can always hire your own installer. The installation is very easy for an installer.

We can pay for all types of online charging stations with the payment terminal. Send a message if you have any questions or interest.

The power pedestals and payment terminal are sent by international parcel post.

If your terrain is very large, it is useful to place multiple payment terminals. You can determine how many and which power points you want to pay per payment terminal.

The average delivery time is 4 weeks, depending on your location and availability.

Contact us directly. In consultation we can provide a repair or replacement part.

Yes, all components come with a standard 2-year manufacturer's warranty.

The systems are low maintenance. Annual inspection especially of the electrical parts is recommended.